Refund policy

We want you and your little one to love every purchase from Kiddiependence. If something isn't right, we're here to help.

Your Right to Return

You have 30 days from the date of delivery to request a return. To be eligible:

Items must be unused and in their original packaging
Proof of purchase (order confirmation email) is required

How to Start a Return

Email us at kiddiependence@gmail.com with:

Your order number
The item(s) you'd like to return
The reason for your return

We'll respond within 1–2 business days with return instructions.

Refunds

Once your return is received and inspected we'll email you to confirm. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Faulty Items

If your item arrives damaged or faulty please email us at kiddiependence@gmail.com within 48 hours of delivery with:

Your order number
A photo of the damage

We'll arrange a replacement or full refund at no cost to you.

Non-Returnable Items

The following cannot be returned:

Personalised or custom-made items (name prints, personalised tote bags etc.) unless faulty
Items returned after 30 days
Items not in their original condition